Returns and Refunds

 

If you’ve changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund. Call us on 00441933 384 055 or email us at enquiries@nevelynfashion.com.  We will go through your options with you and arrange for your refund and return.

All we ask is that you return products in a re-saleable condition, with their original packaging and tags (if applicable). This means that if a product is sealed or has a hygiene seal, we ask that you do not remove this seal until you are sure you’re keeping the item. When we get the item back from you will process your refund within 14 days. While we don’t offer exchanges, you’re more than welcome to reorder any item on your next Nevelyn Fashion UK shop.

If you discover that there’s something wrong with the product, such as a fault, damage or it is not as described, you have a couple of options to get a refund.

If you’ve received an order in the last 48 hours, you can request a refund through our website.

If more than 48 hours have passed and you don’t see the ‘Request refund’ link on the website, please call us on 00441933 384 055 or email us at enquiries@nevelynfashion.com. We will be happy to help go through your refund options with you.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.

How can I get a refund for missing items?

If you’ve received an order in the last 48 hours, you can request a refund through our website or please call us on 00441933 384 055 or email us at enquiries@nevelynfashion.com.

 

If more than 48 hours have passed and you don’t see the ‘Request refund’ link, please call us on 00441933 384 055 or email us at enquiries@nevelynfashion.com; We will be happy to help go through your refund options with you.